ITIL® 4 Foundation Training Overview
ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This 2-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization. Check out the dates below to enroll in our ITIL® v4 Foundation Certification training.
Course Modules
- Course Overview
- Course Learning Objectives
- Course Structure
- Introduction to IT Service Management in the Modern World
- Structure and Benefits of ITIL® 4
- Case Study: Axle Car Hire
- Exam Details
- Intent and Context
- Value and Value Co-Creation
- Value: Services, Products, and Resources
- Service Relationships
- Value: Outcomes, Costs and Risks
- Identifying Guiding Principles
- Topics Covered
- The Seven Guiding Principles
- Applying the Guiding Principles
- The Four Dimensions
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors and the Pestle Mode
- Overview of Service Value System
- Overview of the Service Value Chain
- Introduction to Continual Improvement
- The Continual Improvement Model
- Relationship between Continual Improvement and Guiding Principles
- Purpose of ITIL® Practices
- The Continual Improvement Practice
- The Change Control Practice
- The Incident Management Practice
- The Problem Management Practice
- The Service Request Management Practice
- The Service Desk Practice
- The Service Level Management Practice
Course Prerequisites
- There are no prerequisites to take up the ITIL® 4 Foundation certification exam. However, it is recommended that participants take up ITIL® 4 Foundation course from an Accredited Training Provider
- It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory
ITIL® 4 Foundation Certification Training
ITIL® (Information Technology Infrastructure Library) is a de-facto standard used worldwide to efficiently run IT Service Management processes globally. AXELOS in 2019 made a major change in transitioning ITIL® v3 to ITIL® 4 to address the gaps it had previously to accommodate the evolving technologies and transformation challenges in IT enterprises. Now, ITIL® 4 provides an end-to-end facilitation guide towards co-creation of value to both consumers and stakeholders by delivering high-quality products and services.
In this regard, the ITIL® 4 Foundation certification is the entry-level certification for IT professionals to enter into the world of ITIL® 4. Previously ITIL® certified professionals have to take the ITIL® 4 Foundation Bridge course to understand the major changes that have been implemented. ITIL® 4, in its latest version, clearly focuses on the new ITIL® 4 guiding principles, four dimensions of service management, key concepts of other popular methodologies in Agile, DevOps, and Lean.
Participants taking part in this ITIL® 4 Foundation training will receive a copy of the accredited course material and a letter of attendance from an Accredited Training Provider.
Reasons to choose ITIL® 4 Foundation Certification training
- Widely-recognized ITIL® 4 Foundation certification training delivered with Expert Instructors
- Get a fundamental understanding of globally-recognized ITSM standards
- Move ahead in your career as an ITIL® 4 Certified Professional
- Expert ITIL® trainers and exclusive resources from Axelos to clear your ITIL® 4 Foundation certification exam
- Join with other IT professionals from across the globe and understand how ITIL® is being implemented in their respective organizations
Key Features of ITIL v4 Certification
- Instructor-led ITIL v4 Certification Training
- Get access to a free ITIL® 4 course preview to begin your preparation
- Expert ITIL® 4 instructors across the globe
- Accredited ITIL® 4 Foundation course material prepared by SMEs
- Get key resources from Axelos
- ITIL® 4 Foundation Sample papers provided
- Industry-recognized letter of attendance provided
- Take advantage of 1-to-1 Training and Fly me a Trainer option
- Training provided across 100+ locations globally
Target Audience of ITIL v4 Certification Course
Job roles that can take up ITIL® v4 training include, but are not limited to:
- IT Managers
- IT Project Managers
- Network Operators
- IT Suppliers
- Help Desk Managers
- Incident Managers
- System Analysts
- System Administrators
- Security Managers
- IT Operations Manager
- Database Administrators
- IT Professionals who are part of ITSM improvement tasks
- Anybody who wants to gain knowledge of the all-new ITIL® 4 best practices
- Anybody who is looking to clear their ITIL® 4 Foundation certification exam
Learning Objectives of ITIL v4 Certification Training
Participants who take part in the ITIL® 4 Foundation training will learn about:
- An overview of ITIL® 4 guiding principles
- Identifying opportunities to implement IT best practices using ITIL® 4 framework
- ITIL® 4 terminology and concepts and use similar language with other IT teams
- Service value system
- Service value chain activities and how they interconnect with other processes
- 4 new dimensions of Service Management
- Understanding the importance of IT services and business integration
- Continual Improvement and its benefits
- How to clear your ITIL® 4 Foundation exam on the first attempt
Reviews
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